SHIPPOP

Frequently Asked Questions

  • General Facts

  • What is Shippop?

    Shippop is an ecommerce shipping consolidator that allows you to check the rates and book delivery online with the courier companies we engaged with.

    With your preferred choice of courier service, your parcel will be picked up. Airway bill or Consignment Note will be generated for every booking made. All you need to made sure is the airway bill and consignment are securely pasted on your parcel ready for pick up. Pick up schedule may vary according to different courier services.

  • Our courier partners?

    At Shippop we engaged with a variety of courier services, they are:Aramex, Gdex, City-Link, Nationwide, Zepto Express, PosLaju, DHL eCommerce and Ta-Q-Bin.

    Stay tuned for more courier service choices!

  • How do I book and pay for a shipment?

    Here are the simple guide to get your shipment rolling!

    Step 1: Register an account at www.shippop.my
    Step 2: Log in to your account
    Step 3: Click on Create Order, fill in delivery details and “Save”
    Step 4: Rates will be generated by clicking “Select Courier”
    Step 5: Confirm choice of courier and click “Select”
    Step 6: Kindly adhere to Terms of Service shown, click “Confirm Payment” to proceed.
    *Discount Code?* Insert your discount code here should you have any.
    Step 7: “Print Label” and attach it onto your parcel and it’s ready for pick up! 

    For batch upload service, check out the guide below:
    Step 2: Check out the guide on “How to Import” using Excel formats
    Step 3: You may download a sample as reference
    Step 4: Fill in the sender’s origin address
    Step 5: Attach your file and “Submit”
    Step 6: “Print Label” and attach it onto your parcel and it’s ready for pick up! 

  • How do I contact Shippop?

    For general enquiries you may refer to our FAQ, or you may drop us a message via Live Chat.
    Live Chat is available during office hours from 9am – 6pm.
    You may also email us at cs@shippop.my

  • Do I have to provide invoices/receipts for all my shipments?

    If your parcel is sent within Peninsular Malaysia, invoice is not required.
    If your parcel is sent from or to Sabah & Sarawak, it is compulsory to print and attach the invoice with your parcel.
    Invoices/Receipts are stored at Report > Receipt

  • SiteGiant

  • Integration with Shippop

    Step 1: You will need to Contact SiteGiant Support to inform them you want to use Shippop as your fulfillment partner, and get your store’s Unique API Key from SiteGiant.

    Step 2: Log in to your SiteGiant Store


    Step 3: Create an account with Shippop at www.shippop.my

    Step 4: Log in to Shippop account.


    Step 5: Kindly look for Manage Token ( Dashboard > Setting > Manage Token )


    Step 6: Copy and Paste your store’s domain name in the Domain Name field and click “Create Token


    Step 7: Kindly Copy the generated token code


    Step 8: Back to your SiteGiant Store > Apps > Shippop


    Step 9: Please Paste the copied token code into the TOKEN field


    Step 10: Kindly ensure you contacted SiteGiant to get your store’s Unique API Key, then fill in your store’s Unique API Key in the API Key highlighted field.
    *Please note if this API Key data is different with your store’s Unique API Key, your order won’t be able to sync within these two systems.

    Step 11: Copy and Paste or fill in your store’s Unique API Key in the API Key field and click “Update API Key”
    *Please note if this API Key data is different with your store’s Unique API Key, your order won’t be able to sync within these two systems.


    Step 12: At the Product Weight session, kindly click on “Edit” to fill in your product’s weight, then select SHIPPOP as your fulfillment partner > Apply 


    Step 13: Please go to Shippop Dashboard > Shipment > Unpaid Shipment > Select Courier

    **For Bulk Shipment, please go to Shippop Dashboard > Shipment > Unpaid Shipment > Select Courier


    Step 14: Kindly choose your preferred Courier Provider and proceed to confirm payment

    **For Bulk Shipment, kindly choose your preferred Courier Provider and proceed to confirm payment


    Step 15: Kindly select your prefered "Payment Type" as the image below, before you proceed for payment

    Step 16: Kindly adhere to the Terms of Service and agree to the Terms and Privacy Policy before you click on “Confirm Payment

    **For Bulk Shipment, kindly adhere to the Terms of Service and agree to the Terms and Privacy Policy before you click on “Confirm Payment


    Step 17: Proceed with your payment via our secure iPay88 payment gateway

    **For Bulk Shipment, kindly proceed with your payment via our secure iPay88 payment gateway


    Step 18: Shipment label will be available for printing once payment is completed > Close


    Step 19: You may select “Print Label” from the paid order


    Step 20: Here’s a sample of the shipment label.
    *Please note the shipment label may differ between each courier provider.


    Step 21: The tracking number will be automatically updated into your SiteGiant Store as shown below


  • Beginner Guide

  • Shippop Account Registration

    1. Register account at www.shippop.my


    2. Email verification sent


    3. Click to verify email address


    4. Registration confirmed


    5. Log in to Dashboard


    6. Update Billing Address for Shipment Receipt


    7. Edit billing address and Accept Rules and condition


    8. Address edited will be displayed as the default Billing Information in all receipts for current year


    9. To edit Profile: SETTINGS > EDIT PROFILE


    10. Shipment details are listed under *SHIPMENT*


    11. Change / Edit / Delete Origin and Destination Address


    12. Receipts are generated under Report

  • Shipment Creation

    1. Fill in all details
    - Weight
    - Box Size : Width Length Height
    - Name
    - Phone
    - Address
    - Postcode
    - Remark : "Description of Item"



    2. Click “Select Courier” for more options and rates


    3. Choose preferred Courier Provider and Rates


    4. One Time Mobile Phone Number Validation


    5. Confirm Mobile Number. Code will be sent to your mobile number


    6. Insert code to proceed


    7. Terms of Service will be displayed. Kindly select your preferred "Payment Type" and Agree to T&C, then click "Confirm Payment" 


    8. Payment Gateway options


    9. Label will be generated once payment is complete


    10. Click on tracking number to view shipment details


    11. Print the number of shipping label according to the "Terms of Use"

  • Aramex

  • Aramex Shipment Packaging

    1. Kindly print ONE (1) copy of Aramex Shipping Label (Air Waybill) in a A4 paper.


    2. Fold the Aramex Shipping Label into half.


    3. Kindly get your parcel ready and place the Aramex Shipping Label inside the transparent pocket of your packaging.


    4. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    5. Or, if you don’t have the transparent pocket, you may manually tape the Aramex Shipping Label with the
         transparent cellophane tape.

         a. Kindly make sure you “TAPE” the Shipping Label on your parcel. Please “TAPE” the Shipping Label to ensure it won’t fall      off during the delivery.

  • Aramex Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 11AM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 1PM-6PM
    3. Standard delivery apply, 1- 5 working days for major cities and additional 1-2 days for delivery beyond Klang Valley and outskirt areas
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 30KG (West Malaysia) OR 20KG (East Malaysia)
    6. Maximum dimension: 53cm x 53cm x 53cm (WM) OR 46cm x 46cm x 46cm (EM)
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. There will be ONE(1) copy of printed SHIPPING LABEL

  • Aramex Compensation

    Compensation for loss and damaged courier items as follows:

    a. Maximum compensation is RM200 based on actual value of item, whichever is lower. 
    b. Check prohibited item list HERE
    c. For all claims (if any), Aramex must be notified within one (1) working day from the date of receipt of documents/goods.
    d. Any complaints pertaining to the compensation made after 30 days from date of posting will not be entertained.
    e. For additional insurance coverage kindly contact cs@shippop.my or live chat us to proceed.

  • POS Laju

  • POS Laju Shipment Packaging

    1. Kindly print FOUR (4) copies of POS Laju Shipping Label (Air Waybill) in a A4 paper.
         a. Salinan Penerima (Receiver Copy)
         b. Salinan Pejabat Transit (Transit Copy)
         c. Salinan Pejabat Asal (Origin Copy)
         d. Salinan Pengirim (Sender Copy)


    2. Kindly cut the POS Laju Shipping Label (FOUR copies) by following the dotted line.


    3. Kindly get your parcel ready and place the POS Laju Shipping Label (THREE copies: Salinan Penerima, Salinan Pejabat Transit and Salinan Pejabat Asal) inside the transparent pocket of your packaging.


    4. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    5. Kindly keep the Salinan Pengirim (Sender Copy) as your reference copy.


    6. Or, if you don’t have the transparent pocket, you may manually tape the POS Laju Shipping Label with the
         transparent cellophane tape.

         a. Please “Staple” the remaining (THREE copies: Salinan Penerima, Salinan Pejabat Transit and Salinan Pejabat Asal)
         together.

         b. Kindly make sure you “TAPE” the Shipping Label on your parcel. Please “TAPE” the Shipping Label to ensure it won’t
         fall off during the delivery
    .

  • POS Laju Drop Off Parcel(s)

    1. Should you wish to drop off your parcel(s) at Pos Laju branches, please be reminded to fill in the pink PL9 Form before
         dropping off all parcel(s). This PL9 form acts as a proof and reference of your shipment(s).


    2. Kindly make sure you filled in this given Account Number 8800 50345 1 at “NO AKAUN” field, and other details such as
         Date, Your Name, Address, Contact Number, Total Quantities of your parcel(s) on the pink PL9 Form as sample
         below.

  • POS Laju Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 9AM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Standard delivery apply, 1-4 working days for major cities and 2-5 working days for outskirt areas
    3. Maximum liability is RM300 or based on actual value of item, whichever is lower
    4. Maximum parcel weight: 30KG (West Malaysia) OR 15KG (East Malaysia)
    5. Maximum parcel dimension: 56cm x 56cm x 56cm (WM) OR 44cm x 44cm x 44cm (EM)
    6. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    7. There will be FOUR(4) copy of printed SHIPPING LABEL

  • POS Laju Compensation

    Compensation for loss and damaged courier items as follows:

    a. For items weighing less than 2kg maximum compensation is RM100 based on actual value of item, whichever is lower. 
    b. For items weighing more than 2kg maximum compensation is RM300 based on actual value of item, whichever is lower.
    c. Check prohibited item list HERE
    d. For all claims (if any), PosLaju must be notified within one (1) working day from the date of receipt of documents/goods.
    e. Any complaints pertaining to the compensation made after 30 days from date of posting will not be entertained.
    f. For additional insurance coverage kindly contact cs@shippop.my or live chat us to proceed.

  • NinjaVan

  • NinjaVan Shipment Packaging

    1. Kindly print ONE (1) copy of NinjaVan Shipping Label (Air Waybill) in a A4 paper.


    2. Fold the NinjaVan Shipping Label into half.


    3. Kindly get your parcel ready and place the NinjaVan Shipping Label inside the transparent pocket of your packaging.


    4. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    5. Or, if you don’t have the transparent pocket, you may manually tape the NinjaVan Shipping Label with the
         transparent cellophane tape.

         a. Kindly make sure you “TAPE” the Shipping Label on your parcel. Please “TAPE” the Shipping Label to ensure it won’t fall      off during the delivery.

  • NinjaVan Standard Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 11AM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 12PM-6PM
    3. Standard delivery apply, 1-3 working days within Ninjavan coverage areas
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 30KG
    6. Maximum parcel dimension: 53cm x 53cm x 53cm
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. A surcharge of RM 3.00 is applicable for less than THREE (3) parcels collected per location
    9. There will be ONE(1) copy of printed SHIPPING LABEL

  • NinjaVan Express Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 11AM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 12PM-6PM
    3. Standard delivery apply, 1-2 working days within Ninjavan coverage areas
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 30KG
    6. Maximum parcel dimension: 53cm x 53cm x 53cm
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. A surcharge of RM 3.00 is applicable for less than THREE (3) parcels collected per location
    9. There will be ONE(1) copy of printed SHIPPING LABEL

  • Nationwide

  • Nationwide Shipment Packaging

    1. Kindly print FOUR (4) copies of Nationwide Shipping Label (Air Waybill) in a A4 paper.
         a. Sender Copy
         b. Receiver Copy
         c. POD Copy
         d. Billing Copy


    2. Kindly cut the Nationwide Shipping Label (FOUR copies) by following the dotted line.


    3. Kindly get your parcel ready and place the Nationwide Shipping Label (THREE copies: POD Copy, Receiver Copy and Billing Copy) inside the transparent pocket of your packaging.


    4. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    5. Kindly keep the Sender Copy as your reference copy.


    6. Or, if you don’t have the transparent pocket, you may manually tape the Nationwide Shipping Label with the
         transparent cellophane tape.

         a. Please “Staple” the remaining (THREE copies: POD Copy, Receiver Copy and Billing Copy) together.

         b. Kindly make sure you “TAPE” the Shipping Label on your parcel. Please “TAPE” the Shipping Label to ensure it won’t
         fall off during the delivery
    .

  • Nationwide Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 11AM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 1PM-6PM
    3. Standard delivery apply, 1-3 working days within major cities. Additional 1-2 days for outskirt areas
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 30KG (West Malaysia) OR 20KG (East Malaysia)
    6. Maximum parcel dimension: 53cm x 53cm x 53cm (West Malaysia) OR 49cm x 49cm x 49cm (East Malaysia)
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. There will be FOUR(4) copy of printed SHIPPING LABEL

  • DHL eCommerce

  • DHL eCommerce Shipment Packaging

    1. Kindly print TWO (2) copies of DHL eCommerce Shipping Label (Air Waybill) in a A4 paper.
         a. Sender Copies, keep one copy for own reference.
     

    2. Kindly get your parcel ready and place the DHL eCommerce Shipping Label inside the transparent pocket of your packaging.
     

    3. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    4. Or, if you don’t have the transparent pocket, you may manually tape the DHL eCommerce Shipping Label with the
         transparent cellophane tape.

         a. Kindly ensure you “TAPE” the Shipping Label on your parcel to avoid lost of label during the transit or delivery.

  • DHL eCommerce Terms Of Service

    1. Drop-Off point only available within KL, Selangor, Penang and Johor. Refer to drop off service points HERE
    2. 1-3 working days delivery within DHL eCommerce coverage areas. Standard delivery 2-5 working days apply for delivery to East Malaysia
    3. Maximum liability is RM200 or based on actual value of item, whichever is lower
    4. Maximum parcel weight: 30KG
    5. Maximum parcel dimension: 53cm x 53cm x 53cm
    6. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    7. There will be TWO(2) copies of printed SHIPPING LABEL

  • CJ Century

  • CJ Century Shipment Packaging

    1. Kindly print TWO (2) copies of CJ Century Shipping Label (Air Waybill) in a A4 paper.
         a. Sender Copies, keep one copy for own reference.
     


         b. Fold the CJ Century Shipping Label into half.
     

    2. Kindly get your parcel ready and place the CJ Century Shipping Label inside the transparent pocket of your packaging.
     

    3. If your product is FRAGILE, please stick a Fragile sticker on your parcel, as sample below.


    4. Or, if you don’t have the transparent pocket, you may manually tape the CJ Century Shipping Label with the
         transparent cellophane tape.

         a. Kindly ensure you “TAPE” the Shipping Label on your parcel to avoid lost of label during the transit or delivery.

  • CJ Century Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 12PM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 12PM-6PM
    3. Standard delivery apply, 1-4 working days within CJ Century coverage area
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 25KG
    6. Maximum parcel dimension: 50cm x 50cm x 50cm
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. There will be TWO(2) copies of printed SHIPPING LABEL

  • CJ Century Compensation

    a. Maximum compensation is RM200 based on actual value of item, whichever is lower.
    b. Check prohibited item list HERE
    c. For all claims (if any), Century Logistics must be notified within TWO (2) working days from the date of receipt of documents/goods. Kindly inform Shippop before end of two working days

  • Skynet

  • Skyney Terms Of Service

    1. SAME DAY pickup available for booking BEFORE 12PM. Booking made after this cut off time subjected to NEXT working day pickup schedule
    2. Pickup available on MON-FRI from 2PM-6PM
    3. Standard delivery apply, 1-3 working days within Skynet coverage areas
    4. Maximum liability is RM200 or based on actual value of item, whichever is lower
    5. Maximum parcel weight: 40KG
    6. Maximum parcel dimension: 58cm x 58cm x 58cm
    7. Parcel weight is determined by either actual or volumetric weight (VW) or whichever is higher. Additional cost will be charged for unclear parcel weight
    8. There will be TWO(2) copies of printed SHIPPING LABEL

  • Skynet Compensation

    a. Maximum compensation is RM200 based on actual value of item, whichever is lower.
    b. Check prohibited item list HERE
    c. For all claims (if any), Skynet must be notified within TWO (2) working days from the date of receipt of documents/goods. Kindly inform Shippop before end of two working days

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